On my first night in Vancouver, during the December visit, I was at the SeaBus terminal at Lonsdale Quay. Thinking the ticket machines work like the ones in Montreal, I bought ten tickets, expecting to be able to validate each one later in the visit. Unfortunately, the Vancouver machines sell batches of tickets all validated for the time of sale, leading to me spending about $40 for the one journey.
I let the people working there know what happened, and they gave me a little incident card with the time and some other information on it. Later, I mailed that along with all of the tickets and an explanation to TransLink. Today, I am happy to report that I got a refund for nine of the tickets.
I really appreciate the generous way in which they corrected for my error.