Thankful towards TransLink


in Daily updates, Travel

On my first night in Vancouver, during the December visit, I was at the SeaBus terminal at Lonsdale Quay. Thinking the ticket machines work like the ones in Montreal, I bought ten tickets, expecting to be able to validate each one later in the visit. Unfortunately, the Vancouver machines sell batches of tickets all validated for the time of sale, leading to me spending about $40 for the one journey.

I let the people working there know what happened, and they gave me a little incident card with the time and some other information on it. Later, I mailed that along with all of the tickets and an explanation to TransLink. Today, I am happy to report that I got a refund for nine of the tickets.

I really appreciate the generous way in which they corrected for my error.

{ 1 comment… read it below or add one }

oleh February 5, 2010 at 9:20 am

Good on Translink for acting in this fashion.

Good on you for taking the time to seek the refund.

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