As the number of support requests I am getting from friends with brand-new MacBooks demonstrates, buying hardware that has just been released – even from a good company like Apple – is likely to land you with all the teething troubles inherent.
Apple laptop lines (formerly, the iBooks and Powerbooks; now, the MacBooks and MacBook Pros) tend to get quietly upgraded as they age: they highlight the bigger hard drives and faster processors, but the more important changes are usually fixes for issues that have cropped up among the early adopters.
The general maxim: if you want to avoid tech support and headaches, let others walk ahead of you. My iBook may take fifteen times longer to boot than the new MacBooks, but at least it does so consistently.
PS. Those having trouble with MacBooks not restarting, shutting down randomly, and doing other problematic things with regards to power should try the following:
- Make sure you have downloaded and installed all the patches for Mac OS X itself. You should have your system to check for these daily, and you should install them as soon as they come out.
- Try reseting your PRAM – this may sound like nonsense, but everyone with experience in trying to fix Apple hardware will be nodding knowingly to that suggestion.
- Try resetting your System Management Controller (much like the Power Management Unit in the iBooks and PowerBooks).
My general tips on protecting your computer are useful for at least minimizing the harm if a serious hardware issue arises.